Help
Support
Answers about subscriptions, your data, nudges and widgets. Still stuck? Email us and a person will reply.
Contact
Email support@snuffout.app. Tell us your iPhone model and iOS version if something isn't working, and we'll take it from there.
Subscriptions and purchases
- What you get. The full taper plan, daily limits, progress and wins. Craving SOS is free with or without a plan.
- Free trial. The yearly plan starts with 14 days free. With notifications on, the app reminds you 2 days before the trial ends.
- Cancel. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Snuff Out. Cancel at least 24 hours before the trial or period ends to avoid the next charge.
- Restore. New phone or reinstalled the app? Tap Restore on the paywall, or Restore purchases in the app's Settings. Use the same Apple Account you bought with.
- Refunds. Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.
Your data
- Where it lives. Your plan, logs and wins stay on your iPhone. There's no account to sign in to. Privacy policy
- New phone. Your Snuff Out data is part of your iPhone's iCloud or computer backup. Restore that backup on the new phone to bring it along.
- Start over. In the app, go to Settings and choose Delete all my data. Your subscription isn't affected.
Nudges
With notifications on, Snuff Out nudges you at the trigger moments you picked (like coffee or the drive home), sends a heads-up the evening before each new taper week and a reminder the evening before quit day, checks in on each of days 1 to 3 after it, and does an evening check-in. Change trigger times or switch single ones off in the app's Settings under Nudges › Trigger moments. Turn everything off with the Nudges switch, or in iPhone Settings under Notifications.
Widgets, Control Center and Live Activity
- Widget. Touch and hold your Home Screen or Lock Screen, tap Edit, then Add Widget, and choose Snuff Out.
- Control Center. Swipe down from the top-right corner, tap +, then Add a Control, and choose "Log pouch" under Snuff Out.
- Live Activity. After you log a pouch during your taper, a countdown to the next one appears on the Lock Screen. If it doesn't, check that Live Activities are on for Snuff Out in iPhone Settings.
Health and safety
Snuff Out is a habit tool, not medical advice. Talk to a doctor or pharmacist about nicotine gum or lozenges, and before quitting if you're pregnant or have a heart condition. If you have thoughts of harming yourself, call or text 988 in the US.